Refund policy

RETURN & REFUND POLICY

Preet Legacy LLP (operating The Sakht Launda) instead of only the brand name.

This website is operated by Preet Legacy LLP. Throughout the site, the terms “we”, “us” and “our” refer to Preet Legacy LLP and its brand The Sakht Launda. This Return & Refund Policy applies to all purchases made from Preet Legacy LLP (operating as The Sakht Launda).

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at 2026.thesakhtlaunda@gmail.com. Please note that returns will need to be sent to the following address:
[INSERT RETURN ADDRESS]

If your return is accepted, Preet Legacy LLP (operating as The Sakht Launda) will send you a return shipping label, along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any return-related queries, you can contact us at the same email address.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that Preet Legacy LLP (operating as The Sakht Launda) can evaluate the issue and resolve it promptly.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom products (such as special orders or personalized items)
Personal care goods (such as beauty products)
Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have any questions about your specific item, please contact us before making a purchase.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, along with proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and inform you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and reflect the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at 2026.thesakhtlaunda@gmail.com.